Shipping, Returns and Terms

Who We Are

SWOP is Australia’s largest and longest established community based peer education sex worker organisation focused on HIV, STI and Hepatitis C prevention, education and health promotion for sex workers in NSW. SWOP is partially funded by the New South Wales Ministry of Health and other government bodies but relies on donations and sales of safe sex items such as condoms for much of it's income.

We are an Australian Registered Charity and have Australian Service Excellence Standards Accreditation.

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For more information on SWOP, sexual health and the prevention of transmission of STI's go to our website http://swop.org.au/

 

Credit Card Payments

Please note that all credit card payments will show on your credit card statement as "Sex Workers Outreach Project".

Returns Policy

Due to their nature we are unable to accept returns on safe sex items (condoms, gloves, lubes and dams) unless the items are defective or have been sent in error.

If you need to return a defective or incorrect item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently ship within Australia only.

Your order will be processed and shipped within 3 to 5 business days of being received.

Orders received before 5.00pm Monday to Friday for in stock items are usually shipped same day and where available are posted by Express Post and should be delivered next business day Monday to Friday where the delivery address is within the Australia Post Express Network.

Orders within Australia not within the Australia Post Express Network will be shipped via Australia Post with an estimated delivery time of 3-5 working days. Deliveries to Western Australia, Tasmania and some, regional areas and other territories may take longer than stated; times are dependent on Australia Post.

We post in Australia Post Satchels

Choose from Australia Post's range of delivery choices including Parcel Direct to receive your parcels where and when you want them.

We only ship within Australia; except for our T-shirt range which we will ship internationally. International delivery times for T shirts will vary depending on country. International delivery times for T-shirts may vary depending on country. 

Further Information 

  • All condoms meet all Australian standards and International standard (ISO 4074).
  • All condoms vegan-friendly and do not contain animal derivatives and are not animal tested.
  • All condoms are individually packed condom with an expiry date. The expiry date indicates the end of safe usage  period.
  • All condoms should be used only with water and silicone based lubricants.
  •  Allergic reactions are rare but may occur. We sell latex condoms and nearly all condoms manufactured are latex condoms. We suggest that you don’t buy latex condoms in bulk before you have used a latex condom. 

 

AUSTRALIA POST EXPRESS NETWORK

NEW SOUTH WALES
Sydney and suburbs
1000-1404, 1411-1920, 2000-2249, 2555-2574, 2740-2786
Gosford Region
2250-2263
Newcastle
2264-2310
Wollongong Area
2500-2530
 
AUSTRALIAN CAPITAL TERRITORY
Canberra
0200-0250, 2600-2639, 2900-2920
 
VICTORIA
Melbourne and suburbs
3000-3210, 3335-3338, 3340#, 3427-3429, 3750#, 3755#, 3757#, 3765-3767, 3782, 3785-3796, 3800-3810, 3910-3915, 3930-3934, 3975-3977#, 8000-8899
Geelong and suburbs
3211-3220
Ballarat
3350, 3353-3356
Bendigo
3550, 3552-3556
Shepparton/Mooroopna/Kialla
3629-3632#
Seymour
3660-3661
Latrobe Valley
3825, 3840-3844
 
QUEENSLAND
Brisbane
4000-4209
Gold Coast
2484-2490, 4210-4299, 9726, 9728, 9729
Booval/Ipswich Areas
4300-4305
City of Toowoomba
4350, 4352*
Strathpine/Caboolture
4500-4510, 4520
Sunshine Coast Areas
4550-4601
Maryborough City
4650#
Hervey Bay City
4655#
Bundaberg City
4670#
 
SOUTH AUSTRALIA
Adelaide
5000-5199, 5800-5999
 
TASMANIA
Hobart area
7000-7019, 7050-7053, 7055, 7172#, 7892
Launceston
7248-7325
 
WESTERN AUSTRALIA
Perth CBD
6000-6005, 6800-6899
 
 
 

SWOP is the only sex worker lead, run and staffed sex worker health and support organisation in New South Wales. Your purchase of safe sex supplies will help fund our work.